Shipping & returns
SHIPPING CHARGES
U.S standard shipping is FREE for order(s) over $150 (based on pre-tax order total). Any order(s) that are $100 or less (after promotional discount and coupon applied) will be charged a $15 shipping fee. We are not responsible for any mis-delivery errors due to incorrect shipping info. Please make sure your shipping address is correct before placing order because we will not refund the shipping fee for wrong address on your part. By placing an order with us, you agree to pay $15 shipping fee if you order is under $100. This fee is non-refundable once we ship your order.
UNITED STATES ONLY
Supply orders over $100 will be shipped free of charge within the continental 48 states. For shipping to Puerto Rico, Alaska, Virgin Islands & Hawaii, please contact us for the shipping quote. Shipping quotes are based on the size and weight of your shipment. Residential deliveries made by FedEx, UPS and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not available to receive it in person. Signature required service is available at an additional charge. We do not ship to hotels if the credit card or email address is registered at a location outside of the United States.
INTERNATIONAL SHIPPING
We do not ship outside of the Continental U.S.
SHIPPING DAMAGE
Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur during transit from our facility to your location. Should your products be damaged during transit then you have 2 options: Accept delivery of the products, or Refuse the damaged products.
ACCEPTING DELIVERY
If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following: Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier. Take delivery of the products and sign the delivery receipt marking the box, "damaged." Add notes to the exception field about what products were damaged and what type of damage they sustained. Take pictures of the box(es) and damaged item(s). It is best to take several pictures from different angles and distances. Email us at [email protected] to provide your information. After that, we will send you additional instructions by email. We will work on your behalf with our shipping company to determine the monetary value of the damage. We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively, we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.
REFUSING DAMAGED PRODUCTS
If you choose to refuse the damaged products, please do the following: Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged. REFUSE delivery of the product you believe will not function due to the damage that was incurred. Take pictures of the box(es) and damaged item(s). It is best to take several pictures from different angles and distances. Contact us at 512 515 9999 for final resolution. We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the returned item, we will send a replacement product to you.
RETURN POLICY RETURN / EXCHANGES
We’ll gladly send a replacement for broken/damaged products that happened during transit if you contact us within 3 days of shipment arrival. Besides that, due to the health concern and the extra safety precautions and restrictions regarding COVID-19, we were unable to accept any returns or exchange for any reason. We hope that you enjoy the products that you’ve ordered with great excitement.
Our products are PROFESSIONAL USE ONLY. Professional-grade products require certain training, knowledge, and skill to be used properly. We cannot be held liable for improper use. We recommend taking these products to your favorite salon to have them professionally applied. This is a great option to ensure you have a sanitary and a cost-saving visit. If you received a broken/damaged item, please do the following steps:
- Take pictures of all the damaged items
- Email them to us at [email protected]
- Include your order number and the damaged items’ color codes and quantity Once we receive your email, we will send you a claim receipt and look into resolving your case as soon as possible.
IMPORTANT: Please note that true colors may vary from the colors display online. Despite our best efforts to provide a universal color display, colors may not be exact.
NON-RETURNABLE/NON-EXCHANGEABLE ITEMS
The following items are non-returnable and non-exchangeable: Item(s) placed more than 14 days from the shipment date. Nail polish, gel polish, gel, or used dip/acrylic powder and liquid Clearance items or discontinued items Items with broken seal liners Items that are subject to Manufacture's Return Policy or Warranty Items that have been damaged through customer use or abuse.
ITEMS THAT ARE DEFECTIVE, DAMAGED DURING SHIPMENT, OR INCORRECT
If items are defective, damaged during shipment, or incorrect, please notify us via telephone at 512 515 9999 or email at [email protected], within 3 days of shipment arrival. We determine the arrival date based on the tracking information provided by the shipping carrier. Upon our inspection of the returned item(s), if they are found to be defective, not the item(s) you ordered, or damaged during shipment, you will receive a store credit or an exchange for a replacement item(s). We will pay for any associated shipping charges, including the return and the resend shipping fees. You may choose to have a refund instead of store credit or replacement. However, you are responsible for the shipping cost of the original order placed if in the original order, (1) you received free shipping, and (2) the refund results in the final order amount of less than $150, a qualified amount for free shipping.
ITEMS THAT ARE INCORRECT
We will send you a return label for the incorrect item. Once the incorrect item is received by the shipping carrier, we will ship out your item.
LUCKY NAIL SUPPLY SOLE DISCRETION
Lucky Nail Supply reserves the right to deny any return at its sole discretion. Additional exclusions may apply.